Shipping policy

Please note: Most of our items are Printed to Order. Our makers are spread across the country, and in some cases around the globe, so your order may ship in more than one parcel. There is no extra cost for split shipments.

Please double-check that you have selected the correct size or model before checkout. Once an item enters production it cannot be changed.

Shipping Costs

Flat rate, per order.

  • Australia: A$6.95
  • New Zealand: NZ$6.95
  • United States: US$4.95
  • Everywhere else: US$19.95

Express shipping is available at checkout on eligible orders.

Production & Dispatch Timeframes

  • Printed books (hardcover & softcover): Printed to order. Please allow around 7 business days for production before dispatch.
  • Umbrellas: Made to order and in high demand. Please allow up to 20 days for production plus shipping time.
  • Apparel (tees, hoodies, tops): Printed to order. Please allow 3 to 6 business days for production before dispatch.
  • Activewear & Hawaiian shirts: Made to order. Please allow around 5 business days for production before dispatch.
  • Phone accessories, tech accessories & unique gifts: Please allow around 7 business days for production before dispatch.
  • All other printed-to-order items: Please allow around 4 business days for production before dispatch.

Delivery Times

Every item is made to order. Times are from order to delivery.

  • Australia: 1 to 2 weeks
  • United States: 1 to 2 weeks
  • New Zealand: 2 to 3 weeks
  • Everywhere else: 3 to 6 weeks

Delivery times may vary due to customs processing, regional courier delays, or peak demand periods. Where available, we always select the fastest shipping option for your location.

Customs, Taxes, Duties & Fees

The Koko Samoa is not responsible for import duties, VAT, taxes, brokerage fees, or other charges imposed by your local government. These costs are the recipient’s responsibility. Please contact your customs office for estimates. Shipping fees and taxes are non-refundable for packages refused due to duties.

Questions or Issues?

If anything goes wrong, email support@thekokosamoa.com and our team, usually Lasi, will help as quickly as possible.

Please ensure your shipping address is correct. Returns and resending of items will be at the customer’s expense.